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Shipping+Returns

Delivery Charges

Fast and transparent delivery is a matter of course for us. Deliveries are made by DPD or their logistics partners in the target country. All parcels are insured against loss or damage in transit.

Delivery of your order to a domestic address within Germany is free for orders over € 50.00. If the order is less than € 50.00, we will charge you a flat-rate delivery fee of € 4.90.

If the order amount becomes less than € 50.00 due to an item being returned, we reserve the right to subsequently charge a fee of € 4.90 for the initial delivery.

The average delivery time within Germany is 2-3 days.

For delivery charges for countries outside of Germany, see the following table:

  • 6,80 €
  • 11,20 €
  • 17,50 €
  • 16,90 €
  • 44,20 €
  • 50,60 €
  • 19,50 €
  • 55,50 €
  • Belgium, Netherlands, Luxembourg, Austria, Denmark (excluding Faroe Islands and Greenland)
  • France, Italy, Great Britain, Switzerland
  • Ireland, Finland, Portugal, Spain, Sweden, Norway
  • Poland, the Czech Republic, Hungary, Slovakia, Slovenia
  • Greece, Turkey, Bulgaria
  • Malta, Cyprus (EU)
  • Estonia, Latvia, Lithuania, Romania
  • Croatia

For deliveries to countries within the European Union (EU), 19% VAT is included in the invoice amount.

For deliveries to countries outside the EU, the invoice amount does not include VAT. The correct net amount is specified during the order process and in the order confirmation. Specific taxes and import duties for delivery to a non-EU country must be declared and paid to the relevant authorities of the importing country by the purchaser of the goods. For deliveries to other EU countries we expect your order to arrive within 3-5 business days. For deliveries to non-EU countries your order will take approximately 5 business days.

If your country is not listed, please contact us:

support@undgretel.com

We are continuously updating our delivery rates. Our goal is fast and economic delivery worldwide.



Returns

Of course, you have the option to return your order in accordance with the time limits specified in our terms and conditions.

In order to process returns based on exercising cancellation rights or due to defects, the customer is asked to observe the following:

1. Please send your return request, including a description of the defect or your cancellation request to:

UND GRETEL Naturkosmetik GmbH

Winsstraße 62-63

10405 Berlin

Germany

E-Mail: support@undgretel.com

Fax: (+49) 030 2809 6882

You may use our cancellation form template for this purpose, but you are by no means required to do so.

2. The product must be packed in the original packaging (this applies only in the event of cancellation within the deadline period), otherwise the original shipping container or similar damage-resistant packaging should be used to prevent damage to the original product packaging. All parts of the product must be included. The package can be sent back to us from any post office location using the following address:

UND GRETEL Naturkosmetik GmbH

Winsstraße 62-63

10405 Berlin, Germany